COVID-19: All Customer Communication

March 18, 2020

Dear Valued Customer,

Network access and high-speed connectivity are the backbone of business and helping to power the U.S. economy in these unprecedented times. We have built Everstream’s all-fiber network to be prepared to exceed your expectations — whether it’s business as usual or nothing is usual.

As the Business-Only Fiber Network, you have heard us say that Everstream treats our customers like partners because we believe businesses deserve better. Because of our planning on the backend, our network and our team members are up to the challenge to meet your evolving business needs in response to the COVID-19 pandemic. We are available to adjust your services as business models evolve.

Here is an update on how we are handling our day-to-day operations to ensure we continue to “do what we said we would do” for your business.

Customer Support
It is business as usual for our 24/7 Network Operations Centers. Whether our team members are in-house or working remotely, we remain committed to delivering the same responsive, high-level of service you have come to expect without interruption.

Your account executive emailed you earlier this week to assure that our team is ready and available to assist with bandwidth increases and other account needs in a timely fashion.

Operations
We are continuing to construct, operate and maintain our network. Our team members are in the field to install fiber, service the network and perform routine maintenance as needed.

We are in uncharted waters, but we’re in them together — and Everstream is prepared to go the extra mile, or 10, to deliver the highest levels of support for your business.

Please do not hesitate to call if we can help.

Sincerely,

Brett Lindsey
President and Chief Executive Officer

everstream®
1228 Euclid Avenue, Suite 250
Cleveland, OH 44115
o 216.923.2236 | m 614.915.4011
blindsey@everstream.net

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